Job Summary
Location
Maharashtra,Mumbai
Experience
0 - 50 years
Skills
Construction And Maintenance Labourers, Other
Last Date to Apply
25 Nov 2020
 
Enterprise Engineer (Data/Voice)
Reliance Jio Infocomm Limited
Posted on: 26 Sep 2020
Job Description

Job Description :

  • Job Responsibilities :

    1. End to end responsible for the incident and follow up on TT from
    reported till incident resolved and TT closed.
    2. Handling escalated cases & resolved within defined MTTR.
    3. Coordination with other work group for resolution of identify
    problem.
    4. To analyzed the performance of customer circuits and initiate actions
    to improve the availability.
    5. To maintain & track customer KPIs & TT.
    6. Providing support and coordinating with the customer, field and NHQ
    in the fault rectification.
    7. Interaction with NPE, NPO and Circle Operations team to take
    corrective actions required for customer circuits.
    8. Prepare SOP / MOP for used cases & troubleshooting guides for
    different services.
    9. To guide & provide training to L1 engineers for configurations, fault
    management and troubleshooting.
  • Skills & Competencies :

    Data Network Operation & Management
    Audit management
    SLA and Process Compliances
    Analytical Skills
    Telecom Switching and Converges Core Operations
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