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| Job Summary |
Location
Maharashtra,Mumbai |
Experience
0 - 50 years |
Skills
• Construction And Maintenance Labourers, Other |
Last Date to Apply
27 Mar 2021 |
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Enterprise Engineer (Data/Voice)
Reliance Jio Infocomm Limited
Posted on: 26 Jan 2021 |
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Job Description
Job Description : - Job Responsibilities :
1. End to end responsible for the incident and follow up on TT from
reported till incident resolved and TT closed.
2. Handling escalated cases & resolved within defined MTTR.
3. Coordination with other work group for resolution of identify
problem.
4. To analyzed the performance of customer circuits and initiate actions
to improve the availability.
5. To maintain & track customer KPIs & TT.
6. Providing support and coordinating with the customer, field and NHQ
in the fault rectification.
7. Interaction with NPE, NPO and Circle Operations team to take
corrective actions required for customer circuits.
8. Prepare SOP / MOP for used cases & troubleshooting guides for
different services.
9. To guide & provide training to L1 engineers for configurations, fault
management and troubleshooting. - Skills & Competencies :
Data Network Operation & Management
Audit management
SLA and Process Compliances
Analytical Skills
Telecom Switching and Converges Core Operations |
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