Job Summary
2 - 3 years
• Oil Technologist,
Petroleum Refining Workers, Other
Last Date to Apply
15 Apr 2021
Prime Banking- Supervisor
The Hdfc Bank Limited
Posted on: 14 Feb 2021
Job Description

Job Description :
Job Responsibilities(JR) : 6 8 Areas Actionable (4-6) Manage PB Performance for Income generation Driving the team for building effective relationship management with customers and guiding the team for revenue/income generation. Monitor the revenue generated regularly. Performance tracking and review with the PB. Monitor the performance of all the portfolios under management so as to meet the income targets set month on month. Driving the team for achieving the defined business objective set Manage PB Performance for Portfolio Parameters Ensure that every Personal Banker is meeting the defined parameters of the portfolio Build on the liability balance s Every portfolio to have the required set of groups as per benchmark so as to build relationship with the customers. Make the family members part of the program by addition of groups. Maintain and track the no of eligible groups in the portfolio. By engaging with the customers with cross sell and convenience products Digital Penetration Enhancement of digital penetration in the portfolios under management with proper NB/MB activation Improve the stickiness of the customer by making the customers use bill pay facility of the bank. Penetrate into other digital products like Bill Pay, Smart-pay/ net-banking/mobile-banking Sales Process Contactibility -Ensure the PB calls the customers as per the calling plan and reaches out to all the customers at least once in a 4 months Daily triggers triggered are contacted timely by the PBs and business opportunities created. Ensure the Missed calls and birthday calls are made on time to customers to engage with the customers. Check and monitor the call attempts versus the proper connects and analyses the reason for non-contactable customers Supervisory Review-Review the customer transaction history, profile, interactions, APT and give proper recommendations to the PB for action in CRM next. Share feedback with the customers post the reviews are done. Check if the guidance given is being followed by the PBs. Profilers-Review that the PB updates the information which is sought with the customers during the conversation made . Service Quality & Customer Satisfaction Review of Service interactions updated by the PB whether they are updated in a complete manner or not Tracking of profiler updation of PB on each and every calls and on the basis of the profiler the PB are interacting with the customers. Customer feedback and appreciation is highlighted for improving the PB interactions with customers Analyzing the PB for their problem areas like query handling, objection handling, product features, pitching etc. Handling the calls escalated. Identify training gaps and requirement for his team and communicate the same to the UH/ Training Manager Barging of calls made by PBs daily followed by giving feedback and review and check if the feedback has been implemented and there is improvement. Team Management Motivating the team and creating the team bonding Engaging with team Control the attrition in the team and reviewing the reason for it SkillsTeam management skillsCustomers Service SkillsGood communication skillsSales skillsBanking Product & Process Knowledge
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