Job Summary
0 - 50 years
• Call Centre Executive,
• Operator, Call Centre,
Safety, Health And Quality Inspectors, Other
Last Date to Apply
27 Dec 2020
Quality Manager
Posted on: 28 Oct 2020
Job Description

Job Description :
Prime Now is the fastest delivery on Amazon platform, serving our customers with gourmet of catalogue from electronics to grocery. Are you interested in being a part of this exciting journey?

Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.
This is your chance to make history.

Business Area: Operations
Operations is at the heart of the Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good.
The Operations teams in our Prime Now are responsible for overall performance management. The Ops team is also involved in launching new FCs and stabilizing its operations. Constant benchmarking with INFC processes and efficiency goals is one of the important task Ops team will undertake.

Quality Manager - Prime Now
Quality manager is focused on supporting Prime Now Ops team to make continuous improvements on behalf of Amazon customers, to drive Quality improvement programs with respect to Produce & Perishables Items in the FC. The role would involve standardization efforts, act as liaisons with other departments and run cross functional projects in close collaboration with Category, Food Safety teams.
The Quality Manager's mission is to help Prime Now succeed in scaling operations whilst meeting performance commitments through working hard and smart to strengthen standardization, by running continuous improvement initiatives and coordinating the top business efforts/projects and by supporting mechanisms generating a daily Kaizen culture of continuous root cause elimination, such as implementing improvements resulting from abnormalities identified in standard work initiatives.

The Quality Manager will be owning national programs. He/She will be working with site Ops team to
Deploy the Quality Audit and Improvement programs
Use the PDCA methodology to drive small scale improvements in Quality and customer experience
Use the Kaizen methodology to drive large scale process improvements
Lead customer concessions program, dive deep on customer complaints and lead change to improve customer experience

Basic Qualifications :

Previous experience in operational logistics/supply chain, manufacturing, transportation, general management or engineering role

Knowledge of Quality, Lean, Six Sigma and Kaizen technique is preferred

Ability to travel up to 50% of time to analyze, implement, monitor best practice solutions.

Excellent analytical skills to evaluate complex processes and financial scenarios.

Strong communication skills (written and verbal)

Demonstrate strong track record of team leadership within a large scale rapid and process driven environment, whilst also being able to handle multiple projects.

Sound business acumen

Excellent working knowledge of MS Excel, MS Word and related software

Fluent in English

Graduation in any subject

Preferred Qualifications :
Area manager/Operations Manager experience in an Amazon FC

Post graduation/MBA

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