Job Summary
Location
Karnataka,Bangalore
Experience
5 - 8 years
Skills
Sales And Marketing Managers, Other
Last Date to Apply
15 Nov 2020
 
Key Account Manager Lead
Amazon
Posted on: 16 Sep 2020
Job Description


Job Description :
KAM Lead- Amazon Accelerator
Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused and passionate about e-commerce? Do you have a passion for products? Do you want to build a business from the ground up? Do you have proven analytical capabilities, exceptional communication, Account & Project management skills, and the ability to multi-task and thrive in a fast-paced environment? If yes, you should consider Amazon Accelerator.
About Amazon Accelerator
Amazon Accelerator is focused on enabling sellers (brand owners or manufacturers) to create products that will delight Amazon Customers, thereby expand the scale of Amazons private label business. We expand the funnel of made for Amazon products by providing Accelerator Selling Partners product design insights and helping them solve for coldstart for New to Amazon products.
We are seeking a KAM lead as a part of the Amazon Accelerator (AA) team within Amazon Seller Services organization.
As a KAM lead with Amazon Accelerator, you will have the exciting opportunity to help shape and deliver on a strategy for SMB sellers for Amazon in India. You will work with a set of high potential SMB (Small and Medium Scale Businesses) sellers and a team of account management associates to enable brands perform better in self-sustainable manner on the platform. This role will report into the Brand Experience Manager and will manage a team of 5-8 associates to deliver organization goals. Since the organization is in its early stage, the role provides a unique opportunity to develop the foundational processes and workflow which will serve as the basis to grow the organization.
To be successful in this role you will have superior customer interfacing skills and demonstrate ownership, analytical ability and an eye for detail. Operating in a fast-moving and sometimes ambiguous environment you will work autonomously taking full control and responsibility for achieving business objectives. This role provides opportunities to develop original ideas, approaches, and solutions in a competitive and ever-changing business climate
Role and Responsibilities:
Manage strategic buckets of key sellers across cities with the help of the Brand Development & Account Management associates
Execute category level strategies for broad bucket level matrices. E.g., In stock Selection, Selection gaps
Ensure max coverage of additional products & tools for the sellers. E.g., Sponsored Ad's,
Partner with Seller Support team for analyzing seller pain-points and work to identify short term and long-term solutions for them
Create and standardize seller communication strategy for your cohort of managed sellers. E.g. weekly updates and nudges
Create effective entry and exit communication strategy for better seller engagement
Drive down unhealthy in-stock inventory
Co-own strategy for festival/high demand (e.g. Diwali/New year Sale Events) events for maximum inputs/impact from the key accounts
Effective Periodic 1:1's with the associates across the cities
Training/Coaching the team members on the various SOP's and Processes
Co-own talent management and attrition goals
Performance management of the team members and representing their work in the annual performance reviews
Qualifications/Prior Experience
Min 5 years of experience in account management/sales desired
Min of two years of experience in handling a team of 5-8 members.
Bachelor's degree a must, MBA preferred.
Proven analytical skills and demonstrated ability to manage the business by the numbers. Must be metrics-driven.
Experience in a highly analytical, results-oriented environment with external customer interaction.
Excellent written and oral communication skills in English
Experience working with SME retailers would be an advantage
Experience with e-commerce & retail would be an advantage
Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment
Proficiency in MS Excel is required
Proficient in English and Hindi speaking
Personal attributes and competencies:
Demonstrated intense customer focus.
Demonstrated highest level of integrity, intellectual honesty, and strong work ethic.
Sharp, analytical, and thoughtful. Has sound judgment and ability solve on the spot.
Proven ability to successfully thrive in an ambiguous environment and changing market conditions.
Takes initiative and is self-driven. Plans efficiently while avoiding analysis paralysis.
Consistent effort, intense commitment, perseverance and willingness to go above and beyond when needed.
Strong team player, acts like an owner, and ultimately focused on delivering results with high standards.
Makes good decisions when analysis of data is not sufficient to reach a conclusion.
Simplifier but at the same time things big, takes smart risks, is innovative and can think out of the box.



Basic Qualifications :
Min 5 years of experience in account management/sales desired
Min of two years of experience in handling a team of 5-8 members.
Bachelor's degree a must, MBA preferred.
Proven analytical skills and demonstrated ability to manage the business by the numbers. Must be metrics-driven.
Experience in a highly analytical, results-oriented environment with external customer interaction.
Excellent written and oral communication skills in English
Experience working with SME retailers would be an advantage
Experience with e-commerce & retail would be an advantage
Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment
Proficiency in MS Excel is required
Proficient in English and Hindi speaking
Preferred Qualifications :
Bachelor's degree in marketing, Communications, Advertising or Journalism
Should be a proactive self-starter with the ability to work independently. Need strong ability to set priorities, solve problems, and be resourceful under pressure.
Experience working with agency/client partners, exhibiting the ability to generate maximum return through effective marketing strategies and direction
Deep understanding of the retail and wholesale landscape in India with prior interactions with sellers and distributors is desirable.
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