Job Summary
6 - 9 years
Sales And Marketing Managers, Other
Last Date to Apply
15 Nov 2020
Key Account Manager Lead
Posted on: 16 Sep 2020
Job Description

Job Description :
About the Program
Emerging Brands Program teams mission is to build the most effective platform for motivated entrepreneurs to establish & scale consumer direct brands in India, thereby allowing creating a funnel of high quality selection as alternatives to established brands, at the best prices for Amazons customers. We achieve this by providing a suite of marketing services and self-service tools that span the entire lifecycle of a Brand, spanning Discovery, Consumer Insights, Selection, Pricing, Fulfillment, and Brand Protection Privileges. First of our solutions for Startups & Emerging brands is Amazon Launchpad (

About the Role
We are looking for a hands-on, detail oriented and highly motivated Brand Development Associate to help deliver high-value, strategic solutions to sellers on the Launchpad program. The candidate should be comfortable interfacing with technology systems and be able to analyze data and gather actionable conclusions. Operating in a rapidly changing environment will require the candidate to be adept at dealing with ambiguous, new and challenging situations. The candidate needs to be comfortable in executing repeatable processes once operating procedures are set and defined.
The ideal candidate will have service orientation mindset and prior client facing experience, ability to work in an environment with minimal supervision and possess an ability to influence external stakeholders. She/he should have a fair understanding of the Amazon Seller ecosystem and an eagerness to explore new processes/opportunities for creation of new solves for seller challenges, at scale.
If you are entrepreneurial in nature with a strong bias for action and are keen to be in a business environment that allows you to deliver high-impact results, this opportunity should appeal to you.

Role and Responsibilities:
Understand products and services offered by Amazon Launchpad and articulate its features and benefits to brands and stakeholders.
Develop and deliver brand facing solutions to solve for critical business challenges for our sellers
Own the brands growth and success within the program and continuously engage with sellers and internal teams to ideate on new solutions for seller success
Analyze data with rigour and detail orientation, to identify and solve problems for brands on the program.
Own and manage integration of portfolio of sellers and help them become self-reliant through basic training. Focus on brand development and exceeding sales goals of our brands
Discovery of strategic business opportunities for our brands through cross function collaboration with category teams, sales teams etc.
Managing a team of 10-15 specialists on tasks associated to managing launchpad accounts.
Leading and motivating the team to deliver on business goals.
Accountable to meet business goals for their function.
Ensure removal of any roadblocks that hinder goal achievement with minimal supervision.
Works with the team to build weekly / monthly business reviews.
Drive the reviews with partner teams, peers, management on a regular basis.
Proactively gathers, analyzes, and shares data with management to influence business decisions.
Works with the team to identify and implements solutions and pilots to drive process efficiencies & business goals.
Contributes to coaching & developing the team on customer interaction & management. Builds a high performing team and facilitates their career enhancement and growth.
Exhibits & drives a culture of putting customer first with the team.
Ensures timely response to all escalations.
Supports the team in maintaining repository of all work done for customers within their team highlights wins and shares gaps in support with solutions with respective individuals.
Should capture the voice of customer and share customer pain points with the management team.

Basic Qualifications :
Total work experience of 6+ years with minimum 2 yrs of people management.
Exposure to e-commerce, sales and digital marketing.
Excellent communication and negotiation skills with the ability to face external and internal partners in a professional and mature manner, and strong ability to handle objections.
Desire to work in a fast-paced, challenging environment.
1+ years of experience in sales, advertising, brand marketing, sales promotions or account management
Bachelor's degree required
Experience in an analytical, results-oriented environment with external customer interaction
Passion for operational excellence and discipline in executing repeatable processes
Excellent written/oral communication and presentation skills. Ability to express thoughts logically and succinctly
Proven ability to manage the business by the numbers. Must be metrics-driven
Entrepreneurial drive and demonstrated ability to achieve stretch goals in a fast-paced environment
Working knowledge of MS Excel and SQL
Preferred Qualifications :
Post graduate Degree (MBA) in a business discipline
Experience with e-commerce, retail, advertising, or media would be an advantage.
Experience working in a start-up environment with high ownership
Work experience in an account management position or similar roles.
Advanced computer literacy especially in Microsoft Office applications.
Experience in data analysis, either professional experience or through your education.
Experience in sales and marketing is preferred.
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