Job Summary
Tamil Nadu,Chennai
5 - 8 years
Sales And Marketing Managers, Other
Last Date to Apply
15 Nov 2020
Associate Account Manager
Posted on: 16 Sep 2020
Job Description

Job Description :
Amazons retail Business Services (RBS) team is looking for a dynamic and talented Amazon Insights Program (AIP) Associate Acct Manager. The Associate Acct Manager will be responsible turn data and anecdotes into actionable insights and build the written report or could even use Amazon tools to gather additional data by working with Lead AIP and managing Premium surveys for selling partners.

This position offers a Launchpad to Amazon online retail business and a broad training ground for future success. The successful Associate Acct Manager is an effective listener, communicator and problem-solver with strong expertise in process optimizations and systems thinking. He or she must also be able to effectively engage with select vendors to address selection gaps, profitability and help their business grow. The Amazon Insights Program Associate Acct Manager will also engage with many internal business partners to achieve best-in-class Amazon Insights operations and exceed ambitious goals.

Also you will look into operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the Sellers business. Please note that you will be expected to specifically work on transactional but business critical activities and have a hands-on approach.
Responsibilities Include
Standardize and optimize the processes/Surveys to work with the vendors to address selection gaps, profitability and help their business grow
Turn data and anecdotes from surveys into actionable insights and build the written report
Establish metrics for recording the success and Vendor experience from Amazon Insights program and track metrics
Success will be measured by the performance of your task and deliverables on input metrics
Execute tasks geared towards adding selection, reducing defects, increasing revenue and reducing costs for our customers
Identifies gaps and drives improvement/ optimization initiatives that work toward a metric improvement within processes/functions at site level
Develops processes or tool components with documented SOPs for new processes or activities undertaken by the function
Audits completed tasks to verify sustained impact and partners with Account Managers to validate impact
Drives continuous improvement and contributes to COE (Correction of Error) process by documenting any issues/RCAs/action planning in functional area and owns specific action or change
Work with internal Amazon teams to improve operational aspects of their business in providing a great consumer experience
Support the launches of new programs, categories and features
Willingness to take initiatives & responsibilities including 24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day
Basic Qualifications :
An understanding of and passion for e-commerce
Work experience is preferred (5+ years). Relevant experience in back end operations related to sales, Post sales, and Account Management will be an added advantage
Exposure to retail buying, retail planning & allocation, product/project management, marketing or e-commerce will be a plus
Proven analytical skills and demonstrated ability to manage the business by the numbers
Strong organizational and project management skills, including prioritizing, scheduling, and time management
Operate in a fast-moving and sometimes ambiguous environment with full control and responsibility of achieving business objectives
Develop original ideas, approaches, and solutions to typical, unusual or difficult situations or problems
Ability to work in teams and ultimately focus on delivering results with high standards
Proactive attitude, detail-oriented, and a team player
Proficient in Excel
Preferred Qualifications :
Exposure to back office operations, escalation management and troubleshooting environments and exposed to problem solving over emails/phones
Experience in managing high priority queues
Expertise in Macro-based automation and SQL knowledge is a plus
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