Job Summary
0 - 50 years
Administrative And Executive Officials, Local Bodies
Last Date to Apply
15 Jun 2021
Quality Analyst - Team Leader
Jp Morgan Chase & Co.
Posted on: 16 Apr 2021
Job Description

Job Description :

Organization Description

Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.
Operations teams develop and manage innovative, secure service solutions to meet clients needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
Employer Description

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the worlds most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants and employees religious practices and beliefs, as well as any mental health or physical disability needs.
Job Description
Role Description
The QA Specialist is responsible to ensure our operations team delivers a fair customer outcome to our clients. Our team leads provide a monthly quality control. A part of the role will be, to quality assure those controls. Another part of the role will, to listen to calls and review Implementation Requests and check them against the underlying processes and procedures to do a direct assessment. For each case an individual feedback will be provided.
  • Perform quality assurance on defined samples of completed quality controls and complete individual assurance on other cases
  • Setup and maintain regular reporting for team leads and senior leadership
  • Participate in and lead team discussions on the calibration of findings and build consensus
  • Track and review Quality Assurance observations
  • Trigger point for process improvements
  • Foster a culture of collaboration and information sharing for efficient execution; build strong relationships with internal clients
  • Ensure risks & issues are escalated appropriately within the governance structure

  • Experience within the Financial Services industry, especially for retail customer
  • Quality Assurance background preferred
  • Detail oriented and a disciplined approach to process and quality controls
  • Strong documentation skills to clearly articulate results of testing
  • Excellent organization, written and oral communication skills.
  • Proficiency in MS Excel, documentation and metrics
  • Ability to articulate complex issues concisely and communicate effectively with senior management
  • Strong teamwork, partnership, and collaboration

  • Postgraduate/ MBA (or bachelors degree preferred)
  • Experience in the financial service industry with retail customers
  • 2 + year experience in QA
  • Experience with QA of call/ chat interactions
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