Job Summary
Andhra Pradesh,Hyderabad
5 - 7 years
• System Administration Assistant,
Administrative And Executive Officials, Local Bodies
Last Date to Apply
26 Jun 2021
Linux admin
Hewlett Packard Enterprise
Posted on: 27 Apr 2021
Job Description

Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.
  • Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
  • Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission- critical). .
  • Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
  • Ability to act as a mentor and guide other employees. Ability to provide direction and guidance to process improvements.
  • Ability to articulate clearly, recommend and explain resolutions /clients.
  • Understand and utilize ITIL.
  • Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
  • BE/Btech/MCA/BCA/Mtec or equivalent experience.
  • 5-7 years experience in relevant technologies and customer environments.
  • Relevant industry qualification where applicable.
  • Excellent verbal and written communication skills in language to be supported.
  • Advanced troubleshooting skills in a technical environment.
  • Excellent analytical and problem solving skills.
  • Deep understanding of Kubernetes architecture with strong basics of Docker concepts - virtualization.
  • Experience administering Kubernetes clusters in Physical datacenter/clouds such as AWS/ Google cloud.
  • Expertise in various IAAS and PAAS and able to build up cloud solutions
  • Experience in design and architect of workload on cloud (aws/google)
  • Experience installing, configuring, and monitoring Linux systems
  • Manage Spark cluster environments, on bare-metal and container infrastructure, including service allocation and configuration for the cluster, capacity planning, performance tuning, and ongoing monitoring.
  • Must have hands on experience on OpenShift and Kubernetes deployment, configuration and administration.
  • Excellent knowledge of Linux or other Unix flavors
  • Strong working knowledge of disaster recovery, incident management and security best practices o Working knowledge of containers (e.g.,docker) and major orchestrate (e.g., Kubernetes, Docker Datacenter)
  • Working knowledge of automation tools (e.g., Ansible,chef)
  • Working knowledge of software defined networking Working knowledge of parcel based upgrades with Hadoop.
  • Working knowledge of hardening Hadoop, Spark with Kerberos, TLS, and HDFS encryption
  • Willing to work in shift system
  • knowledge of Java and C code is beneficial.
  • Advanced proficiency with case management databases and tools.
  • Superior customer service skills.
  • Phone and remote support experience. E-support experience, knowledge and resolution ability.
  • Ability to solve and document solutions for usage of other technicians and customers.
  • Ability to mentor new agents.
  • Ability train peers on solutions.
  • Ability to take full ownership for resolution with escalated customers.
  • Ability to lead technical action plans.
  • Lead or provide expertise to teams or projects.
  • Highly Developed knowledge of more complex solutions.


HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status
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