Job Summary
0 - 50 years
Construction And Maintenance Labourers, Other
Last Date to Apply
25 Jun 2021
eSupport Engineer
Posted on: 26 Apr 2021
Job Description

  • You answer and register customer service requests in the CRM system and hereby respect the Service Level Agreement.
  • You diagnose and solve the reported customer problems, while making use of remote tools.
  • You decide on actions to be taken that are required to resolve problems where no remote solution is available: involve Global Support, request hotfixes, schedule interventions, etc.
  • You proactively inform the customer about the service request status and play an important role in customer experience and satisfaction.
  • You advice customers on how to anticipate towards future problems and make suggestions to offer a structured solution (e.g. performing upgrades, knowledge base, etc.)
  • You consequently log all actions taken, including labor time.
  • You correctly administer your own service requests and focus on MTTR (Main Time To Repair).
  • You maximize the use of knowledge base, Product documentation, Solution documentation, etc.
  • You keep your own knowledge up to date by attending relevant courses or self-study.
  • You follow the timing allotted to you based on the customer's requirement and to be agreed upon with the Team Leader or Manager eSupport.

To be able to work on Saturdays and Sundays and take off on other 2 days as per the schedule.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The "EEO is the Law" poster is available .
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