Job Summary
4 - 7 years
Safety, Health And Quality Inspectors, Other
Last Date to Apply
25 May 2021
Quality Manager
Posted on: 26 Mar 2021
Job Description

Job Description :
Amazon provides individuals or enterprises the opportunity to sell their goods on the Amazon platform. Over 2 million sellers in 14 countries (and growing) list their products for sale on Amazon and thereby contribute to the success of Amazon. Amazon is growing its aggressively worldwide and Sellers are a critical part of Amazons ecosystem to deliver on our vision of offering the earths largest selection and lowest prices. These Sellers offer hundreds of millions of unique items, providing a broad and diverse inventory of products from Books, Electronics, Apparel, Consumables and beyond.

Our team, through a partnership with core business teams, contribute to key goals that help improve Seller/Buyer experience on Amazon. This team is made up of people like you. People who are: a) Entrepreneurial we build solutions for Buyers and Sellers, regardless of , b) Innovative our problem space evolves every day due to scale, new categories, and new geographies. There is no playbook, so innovation and creativity are a must, c) Passionate Everyones an owner at Amazon, and our team is no exception. We are passionate about our customers, both Sellers, and Buyers.

Key Responsibilities:
Establish SOPs, process controls, recommend revisions and ensure alignment with business goals
Build and scale system-level solutions that have metric impact; drive adoption of solutions across teams
Perform data analysis on trends observed and recommend solutions to the product and BD teams
Collaborate with partner teams and stakeholders across the globe to deliver on key business goals and objectives by driving consensus and building trust
Perform high level failure (error) investigations which may be either operational or business specific in nature
Establishes key reporting/MIS for functional area & write strong, well-structured and detail oriented reports in a clear, concise and audience-specific format
Ability to effectively lead a small team, ensuring career coaching and strength alignment
Drives continuous improvement and contribute to COE (Correction of Error) process by documenting any issues/RCAs/action planning in functional area and own specific action or change
Demonstrates the ability to dive deep into a problem, performs root cause analysis, and identifies constraints to recommend a solution
Manage operations, perform capacity and resourcing analysis and provide staffing recommendations

Interacts with multiple stakeholders to communicate on operations and represents data/metrics information and project reviews

The ideal candidate is/has:
Strong aptitude and interest for operations
Ability to map clear process flows between systems & identify up-stream & down-stream data flow/technical errors
Ability to identify, prioritize and coordinate work streams as necessary including prioritizing, scheduling, time management, and meeting deadlines
Ability to earn trust of partner teams by understanding operational processes
High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision
Results-oriented/self-directed ability to drive parallel projects in an unstructured environment.
A fast learner who can quickly absorb the nuances and behaviors of Amazon's varied system architecture.
Thrives in a high energy environment where tactical and strategic activities are expected to be driven in parallel
Ability to dive deep into a problem, perform root cause analysis, and identify constraints to recommend a solution with a desire to problem solve.
Ability to work effectively in ambiguous situations and communicate clear deliverables to stakeholders, business partners and leadership
Has relentlessly high standards (is never satisfied with the status quo)
Technical aptitude to quickly grasp complex technical issues and communicate directly with technical teams

Basic Qualifications :
Bachelors degree (preferably in technical discipline) and minimum 4 years of relevant working experience including hands on ops experience, designing quality, operations processes and reporting governance
At least 1 year of experience in directly managing a team
Strong familiarity with databases (querying and analyzing) such as SQL, MYSQL, and ETL Manager and ability to work with large data sets
Excellent oral/written communication & data presentation skills, including an ability to effectively communicate with both internal and external stakeholders
Experience communicating and handling cross-functional programs including project stakeholders, technical program managers, and software development teams
Advanced computer literacy in Microsoft Office applications, especially MS Excel, Word & PowerPoint
Passion for innovation, automation, and operational excellence- should show high ownership and institute process improvements wherever needed
Can adapt well to changing circumstances, direction, and strategy
Ability to effectively lead a small team, ensuring career coaching and strength alignment
Preferred Qualifications :
Ability to write VBA macros in MS Excel aimed at automation & process improvement
Familiarity with Lean, Kaizen, Six Sigma concepts desired and certification is a plus
Has experience in managing critical operational processes, with SLA responsibility
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